Privacy Policy

1. Introduction

Tag Concierge sp. z o.o. ("we", "us", or "our") operates EventDuty (eventduty.app). This Privacy Policy explains how we collect, use, and protect your personal information when you use our server-side Google Tag Manager monitoring service.

2. Company Information

3. Data We Collect

3.1 Account Information

When you create an account, we collect your email address for authentication and communication purposes.

3.2 Event Monitoring Data

EventDuty monitors server-side GTM events. We are designed with privacy-first principles:

• All personally identifiable information (PII) is automatically redacted before storage
• Email addresses, phone numbers, and names in event payloads are replaced with anonymized placeholders
• We do not store raw user data from your visitors
• Event data is retained according to your subscription plan (7-90 days)

3.3 Payment Information

Payment processing is handled by Stripe. We do not store your credit card details. Please refer to Stripe's Privacy Policy for more information.

4. How We Use Your Data

• To provide and maintain the EventDuty service
• To send you alerts and notifications about your monitored events
• To communicate important service updates
• To process your subscription payments
• To improve our service quality

5. Data Storage and Security

Your data is stored on Cloudflare's infrastructure. We implement industry-standard security measures to protect your information, including encryption in transit and at rest.

6. Data Retention

Event monitoring data is retained based on your subscription plan:

• Free plan: 7 days
• Pro plan: 30 days
• Business plan: 90 days

Account information is retained until you delete your account.

7. Your Rights (GDPR)

As a data subject under GDPR, you have the following rights:

• Right to access: Request a copy of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing of your personal data

To exercise these rights, contact us at contact@eventduty.app.

8. Cookies

EventDuty uses essential cookies for authentication and session management. We do not use tracking or advertising cookies on our website.

9. Third-Party Services

We use the following third-party services:

• Cloudflare: Hosting and infrastructure
• Stripe: Payment processing
• Postmark: Transactional emails

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@eventduty.app